FAQ

How do I choose a color?

Select a frame and lens combination on the product page before adding it to your bag.

How can I pay?

Cash on Delivery (COD) is available at checkout. Prices are shown in United Arab Emirates dirhams (AED).

How much is delivery?

Our current UAE Express rate is AED 15, with free shipping on orders of AED 200 or more. Review the charge and estimate at checkout.

How can I ask about an order or return?

Use our Contact Us form or email carazauae@gmail.com. Include your order number and a brief description so we can review your request.

What is your return policy?

You may request a return within 15 days of delivery. The product must be unused. The customer pays return delivery for change-of-mind returns. These conditions do not limit applicable statutory rights for defective or incorrect goods. Read our return policy for contact details and return instructions.

Where can I read your store policies?

Read our Terms of Service, return policy and Privacy policy.