Refund policy

15-day returns

You may request a return within 15 days of delivery. The product must be unused.

Return delivery costs

For change-of-mind returns, the customer pays the return delivery cost.

How to request a return

Email carazauae@gmail.com or use our Contact Us form to request a return and receive return instructions. Please include your order number.

Defective or incorrect goods

If your item is defective or you received an incorrect item, please contact us. The change-of-mind return conditions and customer-paid return delivery rule do not limit your applicable statutory rights for defective or incorrect goods.